When you have to cancel.
circld doesn't charge cancellation fees. But cancellations affect the other side. A clear message and reasonable notice goes a long way.
If you're a renter.
Before the host accepts
Just message them and let them know plans changed. Bookings auto-expire after 24 hours if a host doesn't respond, so a quick “changed my mind” in chat is plenty.
After the host accepts
Cancel as early as you can. The host has likely turned down other requests or held the item for you. 48+ hours of notice is the minimum courtesy.
Same-day cancellation
Sometimes plans fall apart. Apologise, explain briefly, and don't do it twice with the same host. Hosts remember.
If you paid a deposit
Deposits are between you and the host. Most hosts return them on cancellation; some keep a portion if the cancellation was last-minute. Agree this in chat before you commit.
If you're a host.
Give as much notice as possible
The renter has likely planned around your item. The earlier you tell them, the more time they have to find an alternative.
Refund any deposit immediately
If the renter sent you a deposit and you're cancelling, return the full amount the same day. No exceptions.
Suggest alternatives
If you have a similar item available on a different date, offer it. If you know another host with the same item, point them there. Goodwill goes a long way.
Don't cancel to avoid a renter
If you have concerns about a renter, message them and ask. If something feels off, decline up front rather than accepting and bailing, and email support@circld.com if the behaviour is concerning.
When they don't show.
Wait 15 minutes past the agreed pickup time, then message in the app. Don't leave the spot for at least another 15 minutes. If they still haven't responded, the booking's effectively cancelled. Leave a short, factual review describing what happened. Repeat no-shows from the same account get reviewed by circld; flag any pattern by emailing support@circld.com.
Honest, specific, kind.
Reviews are the only persistent reputation signal on circld. Say whathappened, not just “bad renter”. Specific reviews are useful; emotional ones get ignored. See the FAQ for how to flag a review you think is unfair.